The Delaware Quality Partnership meets the first Friday of even numbered months (unless otherwise noted.) Occasionally we may need to change the date because of holidays or other major events occurring in the area. Check back with us as new information is added to this site on a routine basis.
When: Friday, February 2, 2018
Time: 9:30 – 12:00
Location:University of Delaware Paradee Building
69 Transportation Circle
Topic: Introduction to Lean Six Sigma
This training will be an overview of Lean Six Sigma, the DMAIC process (Define, Measure, Analyze, Improve, Control), and how the basics of this program can help make your organization more effective and efficient.
Delaware Quality Partnership members and non-members are invited to attend. Seating, however, is limited. Please send an email to DQP@delaware.gov if you plan to attend.
If you have any questions, please email DQP@delaware.gov
Note: In addition to the above agency events, a listing of statewide public meetings are available in the Delaware Public Meeting Calendar (PMC).
October 6, 2017
The Delaware Quality Partnership – Mapping our future to Supporting Continuous Quality Improvement in State Government
The Delaware Quality Partnership (DQP) invites all State of Delaware employees to a town-hall style meeting. During this 1½ meeting, we will have open dialog discussion to identify specific continuous quality improvement needs and your expectations of the role the DQP should have in meeting those needs.
The purpose of this meeting is to develop a practical action plan for the Delaware Quality Partnership that effectively addresses the continuous quality improvement needs of you and the agencies you represent.
This will be a very interactive session that will require active participation. During our discussion, we will explore the following questions:
June 2, 2017
Topic: Taking a Collaborative Approach to Successfully Implementing Technology Projects
that Engage Customers and Improved Services
Join us for an interesting discussion with the leaders from the recent recipient and finalist teams from the Governor’s Team Excellence Award. This discussion will focus on how these teams collaborated across agencies and used innovative technologies to provide new and enhanced services to their customers. It will also address the successful approaches they took in implementing those technologies.
The teams represented in this event are:
How will you benefit by attending this program? You will:
**There will also be a brief update from a representative of the GEAR committee.
March 9, 2017
Workshop – Get It, Set It, Move It, Prove It
A n Introduction to the Baldrige Award Criteria
With Mark Graham Brown, Baldrige Award expert and noted author
Would you like to produce measurable results in your organization?
Are you interested in better employee relations, higher productivity, and greater customer satisfaction?
Come learn about practical and useful suggestions on things you can start doing now to improve performance in your organization!
This dynamic one-day training program will teach you how to perform an internal assessment of your organization using the Malcolm Baldrige Award criteria and Balanced Scorecard Tactics. It provides a unique blend of quality processes with proven performance practices. You will leave this session with a thorough understanding of the Baldrige Award criteria and tactics to conduct an organizational review of your metrics and key success factors.
Our facilitator for this presentation is Mark Graham Brown, one of the most respected Baldrige Award experts in America. As a celebrated author, who has trained thousands of people in the Baldrige criteria, Mark will use his dynamic and innovative training style to make this presentation memorable!
December 2, 2016 –
Topic: An introduction to the Baldrige Model (Webinar)
Presenter: Mark Graham Brown
Please join Mark Graham Brown as he introduces the Baldrige model. The most widely accepted model around the world for organizational excellence is the Baldrige Award criteria. Yet, it can be intimidating for those that have not used it. Mark Graham Brown, one of the world’s experts on the Baldrige model and author of the best-selling books on the criteria, has broken the code, and found a way to communicate the essence of this model in plain English.
This webinar presentation is a primer for the upcoming DQP March 2017 workshop: “Get it, Set it, Move it, Prove it: Best Practices for Winning Organizations”. The DQP, in partnership with Delaware Division of Libraries will host Mark Graham Brown for this day-long event. More details of this workshop will be forthcoming in early 2017.
October 7, 2016 – Topic: Successful Teams in State Government & the Governor’s Team Excellence Award
The Delaware Bayshore Initiative Team (DNREC)
Delaware Libraries Emerging Technologies Team (Dept. of State)
Modernization Team (DHSS)
Pedestrian Accessibility Standards Development Team (DelDOT)
TSuccessful Teams in State Government & the Governor’s Team Excellence Award
Join us for an engaging discussion with the leaders of several successful State teams that were recognized by last year’s Governor’s Team Excellence Award. Don’t miss this opportunity to learn from the experiences these innovative and productive teams and discover how you might apply those lessons with your own teams. The discussion will based around the qualities of effective teams such as Leadership, Strategy, Customer Focus, Measurement & Analysis, Workforce, Operations, and Results.
The teams represented in this event are:
This meeting will also include a presentation on the purpose, criteria, and application process of the Governor’s Team Excellence Award.
How will you benefit by attending this program? You will:
June 1, 2016 Workshop
Topic: Cultivating Organizational Strategic Thinking: Strategic Planning and Implementation
Presenter: Captain Robert Knauer, Quality Assurance Officer and Strategist for the Delaware National Guard
This one-day training opportunity on Strategic Planning and Implementation will cover the fundamentals of strategic planning in an informative and interactive manner. This event has been tailored to complement the DQP series entitled: “Managing Quality Improvement Initiatives”.
Captain Knauer will focus on the following core learning areas:
April 1, 2016 – General Meeting
Presenter: Larry Trunfio, OMB/HRM – Statewide Training and Organization Development
Topic: Facilitation Skills for Meetings
Effective continuous improvement efforts involve collaboration – and collaboration usually means meetings. Too often, however, those meetings produce little results and last much longer than needed. Ineffective meetings can lead to frustration and discouragement on a team. So what can you do? One of the best ways to improve the quality of those meetings is to improve the quality of the facilitation.
This interactive session will focus on a few basic tips and skills for successfully facilitating group meetings. We will discuss the role of facilitators and the qualities that make them successful. We will review keys to planning and designing facilitations that maximizes the involvement of participants and produces the desired outcomes. We will also touch on some best practices for addressing distracting behaviors and ensuring that your meetings stay on task.
February 5, 2016 – General Meeting
Presenter: Mike Rudis, DHSS/Public Health – Office of Performance Management
Topic: Getting your Quality Inprovement Initiatives Off To A Great Start
Too often teams created to carry out quality improvement efforts spend too much time and valuable resources trying to figure out what it is they are supposed to do. A Team Charter is a tool that can help those teams clarify their purpose from the start, define how they will work, gain the support and resources they need, and monitor their progress towards success.
Mike Rudis from Public Health’s Office of Performance Management and his team of trained facilitators have used team charters to initiate and manage quality improvements efforts in their division for several years. During this workshop, he will share his knowledge and experiences on what a team charter is and how it can help a team be successful. He will explore best practices on creating a team and outline the key elements of an effective charter. He will also talk about how to put that charter into action – using some real life examples of what works as well as challenges you might face.
October 30, 2015 – General Meeting
Topic: Lessons on Leadership in the Public Sector – Panel Discussion
roundtable discussion that offers the opportunity to learn from leaders across state government as they share their experiences and insights into the role and qualities of leadership that have made them and their organizations successful throughout their career.
The members of this panel include:
October 5, 2014 – General Meeting
Topic: Building Shared Vision: Its Importance to the success of an organization
Presenter: Bill Blackburn
Building Shared Vision: Its importance to the success of an organization. Bill will be discussing the elements of a vision statement; its importance, and the approaches to communicating it. In his presentation, Bill will explore the benefits of creating a shared vision within an organization. He will demonstrate how establishing shared vision will influence attitude, performance, and teamwork within an organization.
Bill Blackburn is the founder and President of Blackburn & Associates, LLC, a Service Disabled Veteran Owned Small Business and Affiliate of Academy Leadership. He also serves as Adjunct Professor of Leadership for Villanova University.
Since joining Academy Leadership in 2009, Bill has lead both public programs and designed and delivered internal leadership programs for public and private organizations. He has served as a member of the curriculum committee responsible for the design and development of Academy Leadership’s programs. As an Adjunct Professor for Villanova University, he delivers a Strategic Planning for Leaders course that is part of the University’s Leadership Studies Curriculum.
August 2014 – No Meeting
June 2014 – No Meeting
April 4, 2014 – General Meeting
Topic: Oranizational Chnage Part II – The Human Elements
Presenter: Sergio Huerta, M.D., Director DNREC Environmental Laboratory Section and Delaware Public Health Laboratory
February 7, 2014 – General Meeting
Topic: Organizational Change by the Kotter Method
Presenter: Sergio Huerta, M.D., Director DNREC Environmental Laboratory Section and Delaware Public Health Laboratory
December 6, 2013 – Workshop
Topic: Effective Leadership
Presenter: Academy Leadership
October 4, 2013 – General Meeting
Topic: Customer Service and Project Innovation
Presenter: Hear from Alastair Probost and Jason McCluskey from the Division of Maintenance and Operations on how their organization approached some of those same challenges.
Alastair and Jason will share their team’s approach to responding to the clean up after Super Storm Sandy. They will talk about how the team used ingenuity and teamwork to tackle those challenges and their approach to overcoming the obstacles they faced. These presentations (and the discussions they’ll generate) will help you think about your own improvement projects and how you might make them more effective.
August 2, 2013 – General Meeting
Topic: State of Delaware Governor’s Team Excellence Winner and Finalists
Department of Technology and Information – Continuity of Operations Planning (COOP) Team
Presenter: Elayne Starkey
Delivery of services to its citizens is a core responsibility of state government and the ability to provide those services can be interrupted by disasters brought on by the forces of nature or by the actions of human beings, either by accident or design. This team, composed of subject matter experts from across DTI, developed and implemented a strategy for continuity of operations planning in 45 of the most critical departments and divisions in state government.
In this presentation, the DTI team will talk about the processes they used and the results achieved that make them successful. They’ll discuss topics such as how the project got started, who was involved, how they gathered and analyzed information, what challenges they faced, and the benefits achieved as a result of the team’s work. Documents
June 7, 2013 – General Meeting
State of Delaware Governor’s Team Excellence Winner and Finalists, Division of Services for Aging and Adults with Physical Disabilities “Money Follows the Person Transition Team” and Division of Substance and Abuse and Mental Health “United States Department of Justice Project Leaderhip Team” Documents
April 5, 2013 – General Meeting (no meeting)
March 15, 2013 – Workshop
Workhop Topic: Solution-Focused Approaches to Organizational Change
Presented by: Dr. Chuck Poplos, Delaware Technical Community College (DTCC)
This one-day intensive training event will provide solution-focused approaches to Organizational Change.
The Partnership has worked with DTCC to tailor this instruction to complement the DQP offering entitled: “Managing and Understanding Organization Change”.
Dr. Poplos will focus on the following core learning areas:
February 1, 2013 – General Business Meeting/Training
Training Topic: Building a Culture of Excellence
Presented by: Bill Blackburn, CDR, USN (ret), is the founder and President of Blackburn & Associates, LLC, a Service Disabled Veteran Owned Small Business, and an Affiliate of Academy Leadership
This 90 minute presentation/workshop will look at what it takes to create a leadership culture so that your organization reliably delivers exceptional performance/results. How is it that some leaders inspire employees so that they are fully engaged and committed to the goals of the organization?
For 12 years Academy Leadership has been helping organizations develop leaders who inspire teams and deliver results. A critical first step in creating this culture of leadership is a written leadership philosophy that lets people know what you expect, what you value, how you’ll act and how you’ll measure performance. This clear statement makes the workplace less stressful and more productive. And, like a compass, it helps keep you, the leader, on course.
Join us for this dynamic and interactive discussion in which you will learn:
December 7, 2012 – General Business Meeting/Training
Training Topic: Project Management: You know more than you think
Presented by: Claudia White – Germaine Training and Development Documents
October 5, 2012 – General Business Meeting/Training
Training Topic: Dale Carnegie Training – “Team Engagement Workshop”
Presented by: Mr Robert Johnson, President of the Delaware Leadership Academy Inc. Documents
April 20, 2012 – General Business Meeting/Training
Training Topic: 2011 Governor’s Team Excellence Award
Location: UD Paradee Building-Statewide Training Room, 69 Transportation Circle, Dover
DSAAPD Transitions Care Team
DHSS/Division of Services for the Aging and Adults with Physical Disabilities
I-95 Newark Toll Plaza Highway Speed E-ZPass Lane Project Team
Department of Transportation
Individual Assessment Discharge and Planning Team (I-ADAPT)
Department of Health and Social Services, Correction, Labor, Education and the Delaware State Housing Authority
State Rental Assistance Program
Delaware State Housing Authority, Health and Social Services, and Services for Children, Youth and Their Families
Delaware Quality Partnership (DQP) hosts presentations by the Recipient and Finalist teams for the 2011 Governor’s Team Excellence Award
Governor Markell recently announced the recipient and finalists for the 2011 Governor’s Team Excellence Award.
March 13, 2012 – Workshop – Managing and Understanding Organizational Change presented by Bob Wright and Awilda Borres of Panta Rei Consulting, (See January 9, 2012 for more details)
February 3, 2012 – Cancelled
January 9, 2012 – One Day Workshop
Managing and Understanding Organizational Change
This one-day training opportunity on Change Management will cover the fundamentals of Organizational Change in an informative, interactive manner. This event has been tailored to complement the DQP series entitled: “Promoting the Use of Performance Measures in the Public Sector”.
Bob and Awilda will focus on the following core learning areas:
Additional material and tailored thinking will be presented to those who are ready to use it.
October 7, 2011 – General Business Meeting/Training
Training Topic: Promoting the Use of Performance Measures
Bill Hickox, Department of Technology and Information and Bob Mathers, Department of State will share how their agencies are linking performance measures to new initiatives within their own operations including how the new initiatives relate to the agency’s performance measures, changes to their performance measures since FY12, how information about new initiatives are implemented throughout the agency, and how they balance new initiatives with ongoing initiatives.Documents
August 5, 2011 – General Business Meeting/Training
Training Topic: Promoting the Use Of Performance Measures in the Public Sector (Part VI)
We are very excited about our upcoming August 5th meeting. We are honored to welcome Robert Strong as guest speaker. Robert is the Delaware Department of Labor Deputy Assistant Principal at the Office of Administration. Robert will provide DQP members and guests an insightful discussion on the Department of Labor performance measures. The Delaware Department of Labor connects people to jobs, resources, monetary benefits, workplace protections and labor market information to promote financial independence, workplace justice and a strong economy.
At this meeting, we will conclude our series on Promoting the Use of Performance Measures in the Public Sector. The DQP Board would like to sincerely thank our current and previous guest speakers for sharing with us their respective Department performance measures. We are honored and privileged to have been able to participate in these very informative presentations.
As we begin to transition our discussions toward a more in-depth application of the Plan-Do-Check-Act tool, the DQP board has arranged with LEAN Enterprises a re-broadcast of a webinar entitled “Transformational Leadership: Understanding the Hidden Rules of Engagement”. The webinar is approximately 60 minutes and provides an excellent introduction to the Plan-Do-Check Act tool.
The DQP would like to create opportunities at the October meeting for our members to share applications and experiences with problem solving tools such as the Plan-Do-Check Act. We welcome suggestions on meeting format for this type of event.Documents
June 3, 2011 – General Business Meeting/Training
Training Topic: Promoting the Use Of Performance Measures in the Public Sector (Part V)
To complement our October, December, February and April presentations, Performance Management in Delaware State Government and Promoting the use of Performance Measures in the Public Sector, the DQP has arranged for representatives from the Department of Agriculture, Department of Health and Social Services, Department of Labor, and Office of Management and Budget to share practical ways they are using performance measures within their state agencies.Documents
April 1, 2011 – General Business Meeting/Training
Training Topic: Promoting the Use Of Performance Measures in the Public Sector (Part IV)
To complement our October, December, and February presentations, Performance Management in Delaware State Government and Promoting the use of Performance Measures in the Public Sector, the DQP has arranged for representatives from the Delaware Economic and Development Office, Department of Correction, and Department of Finance to share how their agencies are linking performance measures to process improvement within their own operations. Since the Governor is implementing a statewide performance management system beginning in fiscal year 2012, with emphasis on three core priorities, this meeting promises to provide an enlightening and timely discussion for all. Documents
February 4, 2011 – General Business Meeting/Training
Training Topic: Promoting the Use Of Performance Measures in the Public Sector (Part III)
To complement our October and December presentations, Performance Management in Delaware State Government and Promoting the use of Performance Measures in the Public Sector, the DQP has arranged for representatives from the Delaware Department of State and others to share how their agencies are linking performance measures to process improvement within their own operations. Since the Governor is implementing a statewide performance management system beginning in fiscal year 2012, with emphasis on three core priorities, this meeting promises to provide an enlightening and timely discussion for all. Documents
December 3, 2010 – General Business Meeting/Training
Training Topic: Promoting the Use Of Performance Measures in the Public Sector (Part II)
Presenters: Delaware National Guard – Cpt Lara Goode Department of Education – Jim Palmer
Department of Transportation – Ralph Reeb
Departmetn of Technology and Information – Bill Hickcox
Come and join us as we learn how these State agencies are implementing performance measures within their own operations. Since the Governor is implementing a statewide performance management system beginning in Fiscal Year 2012, with emphasis on three core priorities, this meeting promises to provide an enlightening and timely discussion for all.
October 8, 2010 – General Business Meeting/Training Training Topic: Performance Management in Delaware State Government
Presented By: Joseph Hickey, Deputy Director, Human Resource Management and
Leighann Hinkle, Policy Advisor, Office of Management and Budget
“Performance Management in Delaware State Government“, Part I from Leighann Hinkle and Joseph Hickey, OMB. State government operates more efficiently when it focuses on outcomes, when leaders set clear and measureable goals, and when agencies use measurement to reinforce priorities, motivate action, and illuminate a path to improvement. To accomplish these tasks, the Governor is implementing a statewide performance management system beginning in Fiscal Year 2012. Cabinet agencies were asked to identify high-priority goals aligning them with one or more of the Governor’s three core priorities. Leighann and Joe will share information about the Governor’s priorities and the efforts taken to assist members of the cabinet and division directors in the identification of their agency’s high-priority goals and performance measures and the next steps in the implementation process.Documents
August 6, 2010 – General Meeting /Training – No meeting
June 4, 2010 – General Meeting /Training
Training Topic: Maryland’s StateStat Program Presented by Katherine Klosek, State of Maryland StateStat Office
Presented by: Katherine Klosek, State of Maryland StateStat Office
StateStat is a performance-measurement and management tool implemented by Governor Martin O’Malley to make Maryland state government more accountable and more efficient. Modeled after the CitiStat program that he developed as Mayor of Baltimore City, Governor O’Malley is using this databased management approach to make Maryland’s government work again for the people. Through this process of continually evaluating the State’s performance at the highest levels, opportunities to improve coordination and formulate strategies are ongoing – not just during annual budget reviews.
Please join Katherine Klosek, a lead analyst with Governor O’Malley’s StateStat Office, and us in Dover as Katherine shares the evolution of StateStat from CitiStat, the interaction between StateStat analysts and the state agencies, and some examples of how the analysis of data trends has led to changes in Maryland’s state government. Documents
April 23, 2010 General Business Meeting/Training
Training Topic: DTI’s Quality Initiative Program – QuIP and the Pursuit of Kaizen
Baljinder Kamboj, Program Manager, Program Management Office
Karen Esposito, Service Delivery Manager, Web Technologies
Kathy Donovan, Senior Project Leader, ERP Project
The Department of Technology and Information’s (DTI) Quality Initiative Program (QuIP) members share the QuIP’s structure and approach for identifying potential projects and how value stream mapping is being used for improvement in key processes. In addition, QuIP members will discuss their approach and lessons learned using Value Stream Mapping.Documents
February 5, 2010 General Business Meeting/Training
Training Topic: Governor’s team Excellence Award Come join us for a unique opportunity to meet with representatives from the 2009 Governor’s Team Excellence Award Recipient and Finalist teams. The meeting will include a brief presentation on the teams’ accomplishments followed by a panel discussion, where representative of the teams will answer your questions about the keys to their team’s successes.
Tax Amnesty Program Team
Department of Finance, Division of Revenue
Division of Professional Regulation Senior Leadership Team
Department of State (DOS)
Elections e-Signature Project
Commissioner of Elections,
Department of Transportation (DelDOT) Division of Motor Vehicles, and
Department of Technology and Information (DTI)
Delaware Teen Driver Task Force
Department of Transportation (DelDOT)/Division of Motor Vehicles,
Department of Education,
Department of Safety and Homeland Security/Office of Highway Safety and Delaware State Police,
AAA Mid-Atlantic, and the Delmarva Broadcasting’s SmartDrive
Delaware ERP e-Pay Project
Office of Management and Budget (OMB) PHRST (Payroll Human Resource Statewide Technology), Department of Technology and Information (DTI), and Department of Finance Documents
December 4, 2009 General Business Meeting/Training
Training Topic: The People Side of Process Improvement
Presented By: Doug Harbaugh; Dale Carnegie & Associates
The People Side of Process Improvement focuses on the most consistent challenge of process improvement programs – involving, engaging, and maintaining enthusiastic employee participation across all levels of the organization.
Understand the continuum of process improvement, uncover key drivers supporting process improvement, initiate a process to gain feedback, recognize process improvement cultural challenges, discover strategies to decrease resistance and stress, develop a process and approach for coaching, increase understanding of team dynamics and roles, discover the impact of expectations and motivation, and gain increased alignment of colleagues and customers.
In this fast paced and highly interactive workshop, participants will gain insights and practice using the stress management and human relation tools that will make their worklife more enjoyable.
Participants should expect to learn how to gain enthusiastic cooperation of others and engage individuals and teams in process improvement efforts.
About the Presenter: Doug has been with Dale Carnegie Training for 17 years as a training consultant and Professional Development Series instructor. Has received international recognition for his accomplishments as a consultant from his colleagues and for his work with Special Olympics Global Messengers program. He and his wife Gale live near Lewes Delaware where they enjoy the Lower Delaware pace of life.
Doug will bring us a workshop that will focus on the tools we can use reduce stress and engage others in the process of building a better workplace Expect to gain tools you can use right away! Documents
August 7 & October 2 – Workshop Topic: Lean for Service and Government and Value Stream Mapping for Information Flows by The Delaware Manufacturing Extension Partnership
This two-part training begins with a half-day workshop on Lean for Service and Government where participants will walk through the application of Lean to non-production processes. Participants will learn how to see the waste in these processes by applying value stream mapping techniques. This training consists of information on getting started and scoping a project, current and future state Value Stream Mapping and plan implementation, and Lean tools and techniques including measures. At the second part of the training, on October 2nd, participants will develop a more in depth perspective on Value Stream Mapping. Using the tool and techniques, participants will walk through the entire Value Stream Mapping process. Click Here for the Documents
June 5, 2009 – General Meeting/Training
Location: Dover, Barratt Building**
Program Topic:: Division of Corporations – A DQA Journey to Excellence, Sharing the Tools Used for the Gore Award; Presented by Bob Mathers; Documents
April 3, 2009 – Elections/General Meeting/Training
Location: Dover, Barratt Building**
Program Topic: An Overview of the Advancement Efforts for Change
Presented by Amy Mann, DNREC Documents
February 6, 2009 – General Meeting/Training Time: 9:30-12:00
Location: Dover, Barratt Building**
Program Topic: An Overview of the Advancement Efforts for Change;
Project and Program Management for the State of Delaware – Attend a presentation on the symbiotic relationship between Quality and Program Management and two of the major initiatives promoting Project and Organizational Change Management in the State, including an introduction to the OMB-DTI Program Management Office PM/CM Certification Training, and a brief about the Project Management Institute and its local organization, the Delaware Valley Chapter’s Delmarva Branch.
This presentation will also help you decide if you want to participate in one or more of the courses in the certification program.
Presented by Cindy Bray and Bryant Baker, Department of Technology and Information Documents
August 1, 2008 – General Meeting/Training – Location: Dover, Barratt Building; Program Topic: Business Process Analysis; Speaker: James Collins, Division of Professional Regulation and Licensing Documents
June 6, 2008 – General Meeting/Training – Location: Barrett Building, 821 Silver Lake Blvd, Dover; Speaker: Dr. John Marinucci; Program Topic: The Essence of Leadership – Join us for this lively discussion presented in an interactive and sometimes humorous style. Participants will be asked to reflect on previous supervisors, both positive and negative, and to share their experiences. During this session you will receive a bottom-line, practical, no-nonsense approach to leadershipDocuments
April 4, 2008 – Annual Elections & General Meeting/Training; Location: Dover, Barratt Building; 9:30-12:00; Speaker: Dr. Tracey Connolly; Program Topic: Multiple Intelligences – Do you learn better by seeing a picture, or by getting up and doing something? Would you rather figure out a riddle or compose a song? People are smart in more ways than just book knowledge and math skills. Come learn about Howard Gardner’s theory of Multiple Intelligences, how it can be used in the workplace to relate to others better, and how you can develop personally in the various areas.Documents
February 1, 2008 – General Meeting/Training; Location: Dover, Barratt Building; Program Topic: Delaware Quality Award – Baldrige Express; Presented by John Riabov, Executive Director, Delaware Alliance for Excellence; 9:30-12:00;Documents
December 7, 2007 – General Meeting/Training; Location: Barratt Buidling, Dover 9:30 – 12:00; Program Topic: “Getting Folks to Accept Change” presented by Pam Waters, Team Leader of the DTI Organizational Change Management Team, and Cindy Bray, DTI Change Management Specialist.
Change Management is the organized, systematic application of knowledge, tools, and resources of change that provide organizations with a key process to achieve their business strategy. After attending the DQP Change Management overview, participants will:
October 5, 2007- No Meeting
October 9, 2007 – Fall Workshop: “Closing the Generation Gap — Generations Working Together & Using Quality Tools to Solve Problems”; Location: Barratt Building, Dover. Documents
August 3, 2007, Paradee Center in Dover, 9:30-12:00; Program Topic: Trust or Performance Appraisals-Choose One (The Continuous Development of People Process). Documents
June 8, 2007 – Barratt Building Training Room, Program Topic: ASQ Delaware Team Showcase presented Sue Miller & Jim Bianchetta by Silver Lake, Dover, DE Documents
April 13, 2007 – 9:30-12:00 – General Meeting – Carvel Building, Wilmington. Program: “Acres of Diamonds” presented by Silvia Zsoldos Documents
February 2, 2007 – No Meeting
December 1, 2006 – 9:30-12:00 – General Meeting – Paradee Center, Dover. Program: “Improving Communication by Understanding Body Language” presented by Sergio Huerta, MD.Documents
October 13, 2006 – Workshop – Blue Hen Corporate Center DHSS Conference Room. Program: “Communicating Up ” presented by Jim Bianchetta. Documents
August 4, 2006 – Carvel State Office Building, Wilmington DE, 9:30-12:00. Program: Leadership; Presented by Jim Brooks (DE-Department of Natural Resources and Environmental Control). To answer the age-old question, does a person have to be born a leader or can they learn to be a leader? The answer is that leaders are not born, they are made. The discussion on leadership will examine the Principles of Leadership and Traits of a Good Leader. In addition, things you need and do not need to be an effective leader. Documents
June 9, 2006 – Paradee Center (U of D), Dover DE, 9:30-12:00. Program: Linking Customer Service to Baldrige Criteria; Guest Speaker is Michael Rudis, a Training Administrator with the Department of Health and Social Services. He will present on Customer Service, linking it to the Baldrige Criteria and focusing on the relationship between attitude and customer service. It promises to be lively and upbeat as well as informative.Documents