State of Delaware Sites:

Continuous Quality Improvement / State Wide Training: http://www.delawarepersonnel.com/orgdev/quality.shtml

Delaware Government Performance Review - Governor Jack Markell launched the Delaware Government Performance Review on January 22, 2009.  The review process is a structured approach to review government services and to identify possible savings, efficiencies, improved customer service, and new non-tax revenues. GPR Report: http://governor.delaware.gov/docs/GPRReportReleased20090717.pdf

Governor Markell’s “Honest Assessment” - The assessment is a series of initiatives that will examine how the government spends taxpayer dollars, how to effectively measure agencies' performance, how to identify innovation, and how to best meet the significant challenges facing Delaware. “Honest Assessment” is designed to tap into the expertise of employees throughout state government and to identify opportunities for savings. Submit your ideas at ideas.delaware.gov

First State Quality Fund - http://www.delawarepersonnel.com/orgdev/fsqi_fund.shtml

Principles of Quality Course - http://www.delawarepersonnel.com/search/training_desc.asp?CID=PQ&where=Srch

Other:

Agricultural Research Service - http://www.ars.usda.gov/afm/tqm/hotlinks.htm

American Productivity & Quality Center - http://www.apqc.org

American Quality Mall - http://www.americanquality.com

American Society for Quality - http://www.asq.org

Association for Quality and Participation - http://www.aqp.org

Baldrige National Quality Program - http://www.quality.nist.gov

Center for Quality of Management - http://www.cqm.org

Delaware Quality Award - http://www.DelawarePersonnel.com/awards/quality/index.htm

Delaware Quality Conference - http://www.DelawarePersonnel.com/training/quality/conference.htm

Total Quality Engineering Inc. - http://www.tqe.com